FAQ

Have questions? We’re here to help.

Log into your account and enter the order number you received from our order confirmation email. 

You will find a form to “sign up for our newsletter” towards the bottom of the home page.

When you receive an email from us, click on the link at the bottom for “unsubscribe” and we will remove you from the list.  It’s that simple! 

For sure! Please call us at 1-888-737-5740 or email us anytime at customerservice@decoratd.com. 

Please see our shipping policy for more information.

Once you place an order you will receive a shipping confirmation by email.  The email will include the tracking number(s) of your shipment.  You may use this number to track your shipment through FedEx.

Yes - when you are on the checkout page, you will be able to enter a different shipping address for your order. 

We make every effort to ship 90% of our orders out the next business day. If you ordered in error, or would like to make a change to your order, please call us at 1-888-737-5740 and we will assist you. 

When your order is shipped you will be sent a Fed Ex tracking number via email. Log onto the FedEx website at https://fedex.com/Tracking to track your order. 

Items ordered together may be shipped separately. 

Please check your account information on our website to make sure we have the correct email address. Check your spam folder on your email account to make sure our email is not routed there. You will want to add us to your contact names if this is happening. 

Please check your packing slip for detailed instructions on how to return an item, or learn how here.

No, items bought in a set must be kept intact. You would need to return the entire set. 

Please call us at 1-888-737-5740 or email us at customerservice@decoratd.com. 

Occasionally we do offer a special discount or promotion code. Check our website often or sign up for our newsletter to receive special offers. 

We currently ship within the U.S., to all 50 states. We hope to offer international shipping sometime in the future!

We reserve the right to limit quantities purchased. 

Log onto your account on our website and you will be able to edit or change your information. 

We will respond to your email within 24 hours of receiving it. We will respond on the first business day for emails received over the weekend. This could also vary depending on holidays and seasonal schedules. 

For your convenience, once you create an account on our site, we will store your name, address, phone number, email address, user name and password for future use. 

We accept most major credit cards and many online payment methods.  Check the bar at the bottom of our website for all payment methods accepted.  There will be a hold placed on your credit card for the total order amount, but your card will not be charged until your order ships. If your credit card does not approve the charge, your order will be cancelled. We do not accept checks (personal or certified), money orders, or debit cards. 

All information including payment information is strictly private. We use the latest encryption software to ensure none of your information can be read over the Internet. 

We are required to charge sales tax in our home state of New York, as well as the states where we have offices and facilities.

All personal information is used only to fill your order. We will never sell or share your information. See our Privacy Policy for further details.